MASTER'S THESIS Factors Influencing the Adoption of Internet during the focus groups, participants will be asked about their perceptions on the service quality of internet banking. in figure 4 although a greater number of respondents said that the internet banking services offered by their respective banks were cost-efficient, the results of the participants' responses seemed to be slightly well-distributed among the survey choices given. as this survey revealed, most banks were doing a relatively good job in making sure their internet banking services were fast and highly accessible for their customers.
Research Proposal evidences from other marketable industries that use the internet services extensively, however, suggest that there are also limitations to this process. in contrast to banks, however, a majority of insurance companies have used the internet in a relatively small amount. see figure 3 for the percentage distribution of the participants' replies with regards to the level of speed of the internet banking services they use.